Englin's Fine Footwear

I have always had the best experience with the staff here. Great inventory and even better price. Highly recommend!!

Even though my family and I enjoy this store we wish there was another location. The male manager gives my children of color a hard time on exchange and or returns but not my caucasian children. Be careful with what appears to be racism we are not the only blended family.

I ordered a pair of shoes because they didn't have the size in stock, as I was checking out I was told they would arrive to my house in 3-5 business days. After 5 business days, no shoes arrived and I called back. The person who answered was unbelievably rude to me, after being on hold for 15+ minutes, I was told that it's standard 7-10 business when ordering. No problem there, just miscommunication. They then went on to feel the need to explain how business days work, that I was wrong for being told they would arrive sooner, and on top of everything, my shoes have yet to show up. The manager of this location politely took care of me, found out there was a problem with the order and shipped me another pair. The manager was great to work with, I called customer service, so I wouldn't feel like I was a fool for calling the store again, and they were on top of everything. I had no contact in store with anyone I had talked to, but I do not appreciate being made feel like a burden for doing business with a company. I hope customer support is held to a higher value from now on. I just wanted to know what was going on with my shoes, especially since I live 4 hours from the store.

They have a really good large selection of multiple different companies. I went in to get a new pair on cloud. They did not have the color I wanted. They ordered the color that I wanted to my house and it was there the next day I was very impressed.

Quality service. Quality shoes. Trent helped me out today and his helpfulness was outstanding. I appreciate his input and his knowledge of the Sorel boots I was looking at. 😊